Flagship Programme
A complete lifecycle for business devices.
Aura Total Care™ is our flagship approach to device supply and lifecycle management. Devices are supplied without upfront cost, delivered fully configured and deployment-ready, supported throughout, and repaired or replaced when required, all under a single, predictable model.
Choose the right level of protection
Aura Total Care™ is available in three service levels, matched to how much of the device lifecycle you want Aura to own.
Straightforward device supply and lifecycle protection for organisations that manage deployment internally.
Suitable where your IT team is comfortable configuring and deploying devices but wants predictable device costs and a clear replacement route.
Enquire about EssentialsAdditional protection and deployment support for organisations that want devices to arrive ready for their users.
Reduces the preparation work required from internal IT teams and provides added protection against accidental damage.
Enquire about AssuredOur highest service level, designed for users and roles where device downtime must be kept to a minimum.
Suited to critical users, senior employees, remote workers and teams where prolonged device downtime would significantly disrupt the organisation.
Enquire about ContinuityService-level comparison
| Feature | Essentials | Assured | Continuity |
|---|---|---|---|
| Business-grade device | |||
| Three-year warranty | |||
| Replacement where beyond repair | |||
| Accidental-damage cover | |||
| Deployment-ready configuration | |||
| Intune or Autopilot enrolment | |||
| Asset tagging and device records | |||
| Priority next-day or same-day replacement | |||
| End-of-term options |
A simpler lifecycle for every team
How Aura Total Care™ works
We help identify the appropriate device specification for each user group.
Select Essentials, Assured or Continuity based on the support, deployment and replacement protection required.
Where included, devices are configured, enrolled, tagged and delivered ready for use.
Aura coordinates warranty claims, accidental-damage incidents, repairs and replacements throughout the agreement.
At the end of the term, choose the most suitable next step for your users and organisation.
Aura Total Care™ replaces fragmented hardware purchasing, deployment and support with one clear and predictable service. Whether you are onboarding new employees, refreshing an existing estate or protecting critical users against device downtime, we can build an agreement around your organisation.