What We Do
Practical IT support, built around your organisation. Every organisation needs a different level of IT support. Some businesses need an experienced partner to manage day-to-day technology. Others already have an internal IT team but need additional capacity, specialist knowledge or reliable escalation support.
Aura provides flexible managed IT support covering Microsoft 365, user devices and agreed parts of your wider IT environment. Support is delivered remotely in the first instance, with on-site assistance and project work available where agreed. Our role is simple: keep your users supported, your systems maintained and your organisation informed.
Three ways we support you
Additional capacity and specialist knowledge alongside your existing team.
Aura acts as the main point of contact for day-to-day IT for your organisation.
Experienced help for a specific migration, rollout, upgrade or review.
Additional support for internal IT teams
Aura can work alongside your existing IT department, providing additional capacity when workloads increase or specialist support is required. Your internal team retains control while Aura handles agreed operational tasks or provides additional technical resource.
Handling day-to-day user support
Managing Microsoft 365 administration
Supporting user onboarding and offboarding
Monitoring agreed systems and services
Managing routine patching and maintenance
Investigating faults and unusual activity
Escalating issues to Microsoft, ISPs and vendors
Supporting hardware procurement and replacement
Assisting with larger projects and planned changes
Fully managed IT support
For organisations without an internal IT department, Aura can act as the main point of contact for agreed day-to-day IT support and administration.
Project-based assistance
Some organisations do not require ongoing fully managed support but need experienced assistance with a specific project.
Tenant setup, mailbox and data migration with minimal user disruption.
Networking, connectivity and end-user technology for a new location.
Structured moves between tenants, domains or platforms.
Configured, imaged and delivered devices, ready to work on day one.
Planned upgrades to core systems, servers and workplace platforms.
A clear view of your current estate, risks and improvement areas.
Baseline hardening of Microsoft 365 and endpoint security tooling.
Aura combines practical IT support with hardware procurement, deployment and lifecycle services. This gives customers one accountable partner for resolving user issues, maintaining agreed systems, sourcing equipment and planning future technology requirements.
Tell us how your team works today and what you would like Aura to take on. We will recommend a support model that fits your users, your systems and your budget.