What We Do
Contracted protection for your technology estate. Hardware failure can disrupt an individual employee, affect an entire site or bring a critical business service to a halt. Aura provides contracted, multi-vendor hardware warranty and break-fix support for both everyday workplace equipment and business-critical infrastructure.
Through one agreed support contract, we coordinate fault diagnosis, engineer attendance, replacement parts, repairs and replacement equipment, helping your organisation reduce downtime, control unexpected costs and keep essential technology operational.
Everyday devices and critical infrastructure
Different response levels can be applied according to the importance of each asset and the operational impact of its failure.
Everyday workplace devices supported across every UK site.
Business-critical infrastructure with prioritised response levels.
Switches, routers, firewalls and wireless kit under one contract.
Print, AV, point-of-sale and site-specific hardware.
First-time fix rate
Support contract, multi-vendor
Nationwide engineer coverage
What is included
Bring new, existing and legacy technology together under one consistent support agreement, regardless of original purchase route.
When a supported device develops a fault, your team raises it through the agreed Aura support process. We coordinate the response from diagnosis through to resolution.
Where a covered component has failed, the required replacement part is sourced and fitted as part of the agreement, reducing repeat visits and extended downtime.
Some faults cannot be economically or technically repaired. A replacement device is provided when covered equipment is confirmed as beyond repair, avoiding unexpected capital expense.
Manufacturer warranty expiry does not automatically mean equipment must be replaced. Contracted break-fix support extends the usable life of eligible technology.
Reduce the number of support providers you manage, standardise fault-reporting processes and improve visibility across every open support case.
How the service works
Send us details of the equipment you need to protect: manufacturer, model, location and current warranty status where available.
We review the equipment, its age, condition, location and operational importance to your business.
We propose suitable response levels, contract terms and replacement options for the assets being protected.
Once agreed, covered equipment is supported for the full duration of the contract, from day one.
Your team raises hardware faults using the agreed support process and we coordinate the response through to resolution.
Extend the usable life of your fleet
Manufacturer warranty expiry does not automatically mean equipment needs to be replaced. Aura provides contracted break-fix support for eligible out-of-warranty technology, maintaining access to repairs, engineers and replacement parts.
Send us your asset list and required response levels, and we will prepare a support proposal based on your equipment and operational requirements.